What are the most important skills to have as a Medical Assistant

There are many skills that are important for a medical assistant to have. Depending on whom you ask you will get a variety of different answers. Some may say it is how to draw blood others might say it's being good at technology. My answer is soft skills.

 

Soft skills are all about professionalism. In my opinion, you can teach just about anybody how to be a medical assistant (trust me I have), but a good medical assistant needs to know how to show up for work on time and in uniform. They need to know how to have excellent customer service. They need to know how to have unparalleled communication skills. Above all, they need to know how to be a professional. You can teach an MA how to draw blood and how to schedule patients, and how to take vital signs, but if they cannot be professional you do not want them working for you.

 

You do not want to see medical assistants eating and drinking at the front desk or checking their cell phones all day. You want to see people who are engaging, who are smiling and who act like they care about what they are doing and helping the patients in their office.

 

If there is one thing I hate it is being at a place of business and dealing with an employee who clearly hates their job. You should never make it apparent to a patient or a customer for your hatred towards what you are doing.

 

Most people who go into the medical field do it because they have a passion for helping people. Sometimes along the way they lose that and get caught up in the day to day.

 

I love helping medical assistants remember why they chose this field in the first place. I love help igniting that passion and keep them on the right track. I am passionate about medical assisting and paving a path towards an excellent job field where everyone can say they are proud to be a medical assistant.

 

5 reasons we need a service like Medical Assistant Network

5 reasons we need a service like Medical Assistant Network.

 

There are over 634,000 medical assistants in the United States. According to Wikipedia. There are approximately 230,187 physician practices in the United States. Those doctors offices need qualified medical assistants to work in them.

 

1.Proper Placement

Often times medical assistants who need jobs don't match up with the right specialty at doctors offices. Medical assisting has such an incredibly high turnover rate. I think this all boils down to improper placement of medical assistants at doctors offices. Let's say you have a medical assistant who is looking for a job, they've applied at multiple offices and no one's calling back. Finally, this medical assistant gets a call from a pediatric office even though this MA does not want to work in pediatrics they take the interview. During the interview, a job offer is placed, because it's the only offer they have received they take it. They are not happy at this job because this is a specialty they never wanted to work in and in turn don't turn in quality work. They do not do a very good job and in the meantime, they're looking for another job on the side.

 

2. Screening

Having a service like Medical Assistant Network to be the middleman takes all of the guesswork out. We review, recruit and interview all of the medical assistants. We find the medical assistants needed for your office. After performing a needs assessment with a doctor's office over the phone to see what they need we can go into our network and find the right MA for the office. To be added to our network we offer an extensive interviewing process for medical assistants to find qualified candidates.

 

3. Review of Skills

Before we send out a medical assistant to a doctor’s office we go through a review of skills for all MA’s. These include professionalism, time management, customer service, front and back office skills and anything specific your office would like covered.

 

 

4. Interviewing

The medical assistants have the ability, to be honest about their skills, qualifications, and specialties that they do or do not like to work in. If a medical assistant does not like pediatrics the interviewer will notate this on the MA account On the flipside if the MA loves dermatology and feels like they excel in this specialty and they have a certain set of skills that make them a perfect fit for a specialty like this we will notate this and try to find a dermatology office that would be a good fit.

 

5. Follow up

We will follow up with you at the office as well as the medical assistant to make sure everything is going well. If there are things that need to be worked on with our MA we will intervene and make sure the MA knows what the expectations are and can perform to those expectations. We invite you to visit us at www.medicalassistantnetwork.com, email us at placement@medicalassstantnetwork.com or call us at 480-442-0759. 

Customer service with a smile.

I can not express how important customer service is in the medical field. Most of the time when people come to the doctors office it is because something is wrong. Maybe they are hurt or sick whatever the reason as a medical assistant we need to have empathy for that person. I have see far too many times when you walk into the office for your appointment and the person behind the desk doesn't smile and doesn't look that happy to be there. That is never a good feeling for the patient and that should never be their first impression of the offie. We want out patient's to feel comfortable in our office. Smiling and giving a warm welcome is key. Address them by their name (first or last name only to avoid a HIPAA violation). Speak to them in warm tones. If they are rude to you do not sink to their level. We all have bad days but when we work in a medical office we need to leave our personal issues at the door when we walk into work. With technology today it is very easy for someone to write a bad review and post it everywhere. They can put it on your office's Yelp page, Facebook page or a community Facebook page. They can also attach your name to it. Nine times out of ten people will post a negative review rather than a positive. Don't give anyone a reason to do that, it looks bad on you as well as the office. Even when on the phone you should be smiling. Your smile actually conveys through the phone. Don't believe me try the next time you are on the phone with someone.